Shipping policy

 

Effective Date: July 14, 2023

FREE NORTH AMERICAN SHIPPING | CONTACT FOR INTERNATIONAL SHIPPING

Introduction:

We strive to provide exceptional customer service and ensure a seamless shopping experience for our customers in North America. As part of our commitment to customer satisfaction, we are pleased to offer free shipping within North America for eligible orders. This policy outlines the terms and conditions for our free shipping service.

1. Eligibility:

    1.1 Geographic Scope: Our free shipping policy applies to orders shipped within North America. This includes the United States, Canada and Mexico.

    1.2 Order Value: Free shipping is available for orders that meet or exceed the minimum order value specified by JenniferPatzerArt. The minimum order value may vary and is subject to change without prior notice.

    1.3 Product Restrictions: Currently no restrictions.

    2. Shipping Methods:

      2.1 Carrier Selection: We reserve the right to choose the shipping carrier and method for each order eligible for free shipping. The carrier selection is based on various factors, including package size, weight, destination, and transit time.

      2.2 Transit Time: The estimated transit time for orders eligible for free shipping may vary depending on the shipping destination and carrier. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates or times.

      3. Exclusions and Additional Charges:

      3.1 Expedited Shipping: Our free shipping policy is designed for standard ground shipping services. If customers require expedited shipping, they may choose alternative shipping methods at their own expense.

      3.2 International Shipping: Our free shipping policy specifically covers orders shipped within North America. For international orders outside North America, shipping charges will apply and are the responsibility of the customer.

      3.3 Customs Duties and Taxes: Customers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country. These charges are separate from shipping costs and will be collected by the relevant authorities in the destination country.

      4. Order Processing and Shipment:

        4.1 Order Processing Time: Orders will be processed within 1 week from the date of order confirmation. Please note that order processing time does not include weekends or public holidays.

        4.2 Shipment Confirmation: Once an eligible order has been shipped, customers will receive a shipment confirmation email containing tracking information, if available. Customers can track their shipments using the provided tracking number on the carrier's website.

        5. Policy Changes:

          We reserve the right to modify or terminate our free shipping policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting the updated policy on our website. Customers are encouraged to review the policy periodically to stay informed about any changes.

          By placing an order with JenniferPatzerArt, customers acknowledge and agree to the terms and conditions outlined in this shipping policy.

          If you have any questions or concerns regarding our free shipping policy, please contact our customer service team for assistance.